Terms of Use

1. Agreement to terms

By accessing or using the DeepLinkNow platform and services (“Service”), you agree to be bound by these Terms of Use (“Terms”). If you disagree with any part of the Terms, you may not use the Service. These Terms are a legally binding agreement between you (“Customer”, “you”) and DeepLinkNow (“we”, “us”).

2. Description of service

DeepLinkNow is a deep linking service for mobile apps. It provides Universal Links and App Links on DLN or custom domains, deferred deep linking, a landing page that routes visitors to the right app store, SDKs for iOS, Android and React Native, and operational usage counts. It is not an advertising, attribution or analytics service. Features and limits depend on your plan, as described on our pricing page.

3. Customer accounts

You must provide an accurate email address to create an account. You are responsible for the security of your account and API keys and for all activity under your account. Tell us promptly about any unauthorized use.

4. Subscriptions and payments

The Developer plan is free. Paid plans are subscriptions processed by Stripe. Enterprise plans are agreed with us directly.

4.1 Billing cycle. Paid plans are billed monthly, in advance.

4.2 Automatic renewal and cancellation. Subscriptions renew each month until cancelled. You can cancel at any time in your account settings; cancellation takes effect at the end of the current billing period, and you keep your paid features until then.

4.3 Plan changes. Upgrades take effect once payment is confirmed. Downgrades take effect at the end of the current billing period.

4.4 Refunds. We don't provide refunds for partial billing periods. We may consider special circumstances at our discretion.

4.5 Price changes. We will tell you about price changes in advance, and they will apply no earlier than 30 days after notice.

4.6 Usage limits. Each plan includes the limits shown on the pricing page. Going over your plan's monthly active users does not stop your links or SDK calls from working; we may ask you to move to a plan that fits your usage. Limits on links (distinct paths, all-time, on-demand links included), apps, custom domains and API requests are enforced when you reach them. At the link limit, new paths still route to the app or store but don't carry deferred data.

5. Integration

You are responsible for integrating our SDKs and APIs according to our documentation. We provide support through the channel included in your plan; support covers the Service, not general app development. We aim to keep SDK and API changes backward compatible, but you are responsible for testing and updating your integration.

6. Customer responsibilities

As a Customer you are responsible for:

• Complying with the laws that apply where your app is used
• Obtaining any consents your end users must give
• Telling your end users about your use of the Service
• Not putting sensitive personal information in link parameters
• Not infringing third-party rights through your links
• Keeping your integration and API keys secure

7. Data processing

When you use the Service, we process your end users' data as a data processor on your behalf, as described in our Privacy Policy. You remain the controller of that data. For Customers subject to the GDPR we offer a data processing agreement on request.

8. Acceptable use

You agree not to use the Service:

• In violation of any applicable law
• For spam or mass unsolicited messages
• To distribute malware, phishing or other harmful content
• To gain unauthorized access to the Service or other systems
• To interfere with or disrupt the Service
• For fraudulent or deceptive practices
• To build a competing product using insights from the Service

9. Service changes

We may modify, suspend or discontinue parts of the Service with reasonable notice, except in urgent situations, and with at least 30 days' notice for material changes. Service-level commitments apply only where agreed in a signed Enterprise contract. Otherwise we can't guarantee the Service will be uninterrupted or error-free.

10. Intellectual property

The Service, including its software, APIs, SDKs and documentation, is owned by DeepLinkNow. We grant you a limited, non-exclusive, non-transferable license to use it to add deep linking to your applications. You keep all rights to your applications and content and grant us a limited license to process them as needed to provide the Service. If you send us feedback, we may use it without obligation.

11. Termination

11.1 By you. You can cancel your subscription at any time in your account settings. You keep paid features until the end of the current billing period, after which your account moves to the free Developer plan: your links on your deeplinknow.com subdomain keep working within that plan's limits, and paid-only features stop applying, including custom domains, which stop working. You can delete your account at any time in your account settings.

11.2 By us. We may suspend or terminate your access, with notice, if you breach these Terms. For non-material breaches we will give you reasonable time to fix the problem.

11.3 Effect. When your account is terminated or deleted, your right to use the Service ends and your links stop resolving. Provisions that by their nature should survive termination will survive.

12. Warranty disclaimer

THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE” WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NON-INFRINGEMENT.

13. Limitation of liability

IN NO EVENT WILL DEEPLINKNOW BE LIABLE FOR ANY INDIRECT, PUNITIVE, INCIDENTAL, SPECIAL, CONSEQUENTIAL OR EXEMPLARY DAMAGES, INCLUDING LOSS OF PROFITS, GOODWILL, USE OR DATA, ARISING FROM THE USE OF OR INABILITY TO USE THE SERVICE.

OUR TOTAL LIABILITY IS LIMITED TO THE AMOUNT YOU PAID US IN THE TWELVE (12) MONTHS BEFORE THE CLAIM OR ONE HUNDRED US DOLLARS ($100), WHICHEVER IS GREATER.

14. Indemnification

You agree to indemnify and hold harmless DeepLinkNow and its officers, employees and agents from claims, liabilities, damages and expenses (including reasonable legal fees) arising from your use of the Service, your breach of these Terms or your violation of third-party rights.

15. Governing law

These Terms are governed by the laws of [Your Jurisdiction], without regard to its conflict-of-law rules.

16. Dispute resolution

We will first try to resolve any dispute through good-faith negotiation. If that fails, disputes will be resolved by binding arbitration rather than in court, except that either party may bring qualifying claims in small claims court.

17. Changes to these terms

We may update these Terms. For material changes we will email you and update the “Last Updated” date. Continuing to use the Service after a change means you accept the updated Terms.

18. Contact

Questions about these Terms: legal@deeplinknow.com.